Ordering Information

Online Ordering
Our Guarantee
Product Criteria
Product Safety
Shipping Rates
Canadian Orders
International Orders
Payment Information
Purchasing Gift Certificates
Redeeming Gift Certificates
Out-of-Stock/Backorders
Return Policy

Online Ordering

Our new Online Ordering feature gives you fast, convenient ordering 24 hours a day. First, set up your log-in profile; only you can access your stored information. Then, when you are ready to order, simply type in the item numbers and quantities you need; your order will be downloaded the following business day.

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Our Guarantee

Your satisfaction is guaranteed. It is of the utmost importance to us that you are satisfied with our products and service. Please let us know if we fall short of these expectations. You may return any item, for any reason, and receive an exchange, replacement, or refund.

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Product Criteria

Is this item:

• Developmentally appropriate
• Child-size
• Open-ended
• Aesthetically pleasing
• Skillfully constructed and durable
• Unique--is there a special need for this item?
• Affordable

Does this item encourage or support:

• Sense of order
• Control of movement
• Concentration
• Independence
• Purposeful work
• Successful experiences
• Cooperation
• Peace

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Product Safety

Safety is as important to us as it is to you. Most of us are parents ourselves—we choose items for Montessori Services and For Small Hands as if for our own homes. Whether an item is made in the U.S.A. or imported from Europe, Africa, Asia, or South America, we are fully committed to working with reputable businesses who stand behind the safety of their items.

We only consider items with safe, non-toxic finishes. Our kitchen items are always safe for food. In the rare event that a safety concern arises, we will recall the item without delay.

Of course, adult discretion and supervision are necessary when children are using items that are breakable, sharp, or contain small parts which could pose a hazard to young children.

We hold your trust in the highest regard. We are happy to respond to any questions you may have about any item we carry, including the country of origin. Email: product@montessoriservices.com

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Shipping Rates

• Generally, we ship your order within one week of receipt.
• Processing and delivery time depends on the time of year, ship-to location and shipping method.
• If your order must arrive by a particular date, please email info@montessoriservices.com for options.
• Most U.S. customers may request Expedited Ground or Air service at an additional charge. Please contact us at info@montessoriservices.com about availability and charges. Expedited service may not be available for all items or locations.
• You will receive your shipment tracking number via email, provided your order includes a valid email address (UPS only).

• After we process your order, allow 7 to 10 weekdays for delivery within the contiguous US.

Up to $20.00, add $6.95
$20.01 to 40.00, add $8.95
$40.01 to 60.00, add $9.95
$60.01 to 80.00, add $10.95
$80.01 to 100.00, add $12.95
$100.01 to 150.00, add $15.95
$150.01 to $350.00, add 12%
$350.01 to $750.00, add 10%
Over $750.00, add 7 %

• Allow 4 to 5 working days for processing and delivery within the contiguous US.

Double the above charges.

• Allow 3 to 4 working days for processing and delivery within the contiguous US.

Triple the above charges.

Up to $25.00, add $11.95
$25.01 to $75.00, add $17.50
$75.01 to $500.00, add 20%
Over $500.00, add 17%

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Canadian Orders

• Must be prepaid in U.S. dollars.
• Duties and Value Added Taxes are the customer's responsibility.
• Some items may not be available for export.

Up to $25.00, add $13.95
$25.01 to $75.00, add $19.95
$75.01 to $500.00, add 22%
Over $500.00, add 20%

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International Orders

• Must be prepaid in U.S. dollars.
• Minimum order: $100 (U.S.).
• Special handling fee applies to every international order.
• Shipping charges are determined by the size, weight, and final destination of the order; we cannot determine actual shipping charges or method until the order has been processed.
• Out-of-stock items will be cancelled.
• Some items may not be available for export.
• Duties and Value Added Taxes are the customer's responsibility.
• For shipping options, please email us at intorder@montessoriservices.com.

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Payment Information

We accept checks, Visa, MasterCard, and American Express. For your protection, all credit card orders must include the CVV security code from your card. Credit cards will not be charged until the order is shipped.

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Purchasing Gift Certificates

Gift Certificates are available online in the following increments: $25, $50, $75, $100, $200, $500. Purchase online Gift Certificate now. If you cannot achieve the amount you need using these increments, please phone our toll-free Orders/Customer Service line to order: 877-975-3003 M-F, 8-4:30 Pacific Time.

Gift Certificates arrive with a catalog, and can be shipped directly to the recipient. Gift Certificates ship free of charge and are not subject to sales tax. They do not expire. Gift Certificates are not redeemable for cash. If your order total is less than the Gift Certificate total, you may use the remaining Gift Certificate balance on a subsequent order, however we will not send you an updated Gift Certificate.

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Redeeming Gift Certificates

Whether purchased online or by mail, phone, or fax, Gift Certificates may be redeemed with any subsequent order. Please be aware that our online order software cannot deduct the Gift Certificate amount automatically. We must adjust your order total after we receive the online order. We need the Gift Certificate number to adjust your Order Total. When you redeem a Gift Certificate online, please record the Gift Certificate number in the Special Instructions box on the Payment Method page.

If your online order combines a Gift Certificate and a credit card payment, the Gift Certificate amount will be deducted before you are billed, so long as you provide the Gift Certificate number. Credit cards are not billed until the order is shipped.

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Out-of-Stock Items

Our online inventory is updated daily; however, it is not a "real time" inventory. As a result, it is possible for an item to go out-of-stock after you place your order. Should this occur, the item will be placed on backorder.

• Backordered items will be sent when all out-of-stock items are available; you will receive your delivery of in-stock items first, followed by one later delivery of all backordered items.
• You will not be charged for backordered items until sent; no additional shipping charges will be added when we send the backordered items.
• On the invoice enclosed with your order, for each backordered item on the order, you will see a quantity listed in the column titled QBO (Quantity Back Ordered).
• Sometimes circumstances beyond our control affect availability, therefore, we reserve the right to cancel any backorder.
• If you would rather we not place out-of-stock items on backorder for you, please use the Special Instructions box (Payment Method page) to tell us your preference.

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Return Policy

Occasionally, orders arrive damaged or otherwise not as expected. Our intention is to remedy such situations as quickly as possible. Please email info@montessoriservices.com immediately to report shortages or other claims as soon as possible, and within 30 days of receipt of your order. Please have your order number ready.

• If merchandise is broken or damaged in shipment: Keep the original shipping carton and all packing supplies. Do not return the damaged item to us unless instructed to do so. We will incur any costs related to replacing a damaged item.
• If there is a problem with the contents of your order: Do not return any items to us unless instructed to do so. We will incur any costs related to correcting our error.
• If you do not wish to keep an item you ordered: We maintain an unconditional refund policy. To expedite processing, please contact us through the link above before returning the item. We will give you a return authorization number and instructions for return. Original shipping charges are non-refundable. Return shipping costs for refund or exchange items are the customer's responsibility.

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11 West 9th Street, Santa Rosa, CA 95401  Tel: 888-274-4003